IGCP Head of Quality and Patient Experience Jobs 2024 – Uganda NGO Jobs

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IGCP Head of Quality and Patient Experience Jobs 2024 – Uganda NGO Jobs.

IGCP Uganda looking for “Head of Quality and Patient Experience”.

Applicants with a University Degree may apply on or before February 26, 2024.

IGCP was formed in 1991 to address the long-term conservation of the mountain gorilla (Gorilla beringei beringei) and its regional afromontane forest habitat in the Virunga Bwindi Landscape. Our aim has been to work together as a single gorilla conservation program in order to expand and consolidate the successes of the Mountain Gorilla Project and other initiatives at a regional level.

The IGCP has published a job vacancy announcement on February 08, 2024 for qualified Uganda’s to fill in the vacant post of Head of Quality and Patient Experience to be based in Kampala, Uganda.

IGCP Job Vacancy 2024

Key Duties and Responsibilities:

Lead and manage the hospital and clinic quality improvement programs, aligning with the institution’s strategic objectives.
Oversee the collection, analysis, and reporting of patient experience data to identify trends, areas of excellence, and opportunities for improvement.
Develop and implement policies, procedures, and quality standards in collaboration with clinical staff, ensuring adherence to regulatory requirements and best practices.
Initiate and sustain a culture that prioritizes high-quality care and exceptional patient experience through education, collaboration, and communication.
Serve as a liaison between patients, families, medical staff, and administrative teams to resolve any concerns or complaints effectively.
Coordinate patient experience initiatives, including but not limited to service excellence training, recognition programs, and improvement projects.
Monitor compliance with accreditation bodies and other relevant regulatory agencies.
Facilitate interdisciplinary teams to review processes, identify variances, and implement evidence-based practices that enhance patient outcomes.
Prepare and manage budgets related to quality initiatives and patient experience activities.
Engage staff through regular communication, feedback sessions, and team meetings to understand challenges and identify innovations that enhance patient care.
Stay abreast of emerging trends in quality improvement and patient experience, integrating new methodologies and technologies where appropriate.
Develop and maintain effective relationships with all levels of hospital and clinic staff, as well as with external stakeholders, to promote collaborative efforts in quality and patient experience endeavors.

Position in Organization:

Level: Senior Management
Deadline: 2024-02-26 12:07:03
Posted: 21 hours ago

Qualification:

Master’s degree in Healthcare Administration, Nursing, Public Health, or a closely related field, with a strong emphasis on health care quality and patient experience.
Minimum of 7 years of progressive experience in quality improvement within a healthcare setting, with at least 3 years in a leadership role.
Demonstrated understanding of healthcare regulations, accreditation standards, and patient safety requirements.
Proven experience in leading multidisciplinary teams and facilitating organizational change.
Excellent communication, interpersonal, and presentation skills, with the ability to engage effectively at all levels of the organization.
Strong data analysis and statistical skills, with expertise in performance improvement methodologies such as Lean or Six Sigma.
Commitment to delivering compassionate, patient-centered care that drives satisfaction and positive clinical outcomes.