IGCP Call Center Credit Collections Officer Jobs

7 months ago 3256

IGCP Call Center Credit Collections Officer Jobs 2024 – Uganda NGO Jobs.

IGCP Uganda looking for “Call Center Credit Collections Officer”.

Applicants with a University Degree may apply on or before April 23, 2024.

IGCP was formed in 1991 to address the long-term conservation of the mountain gorilla (Gorilla beringei beringei) and its regional afromontane forest habitat in the Virunga Bwindi Landscape. Our aim has been to work together as a single gorilla conservation program in order to expand and consolidate the successes of the Mountain Gorilla Project and other initiatives at a regional level.

The IGCP has published a job vacancy announcement on April 10, 2024 for qualified Uganda’s to fill in the vacant post of Call Center Credit Collections Officer to be based in Kampala, Uganda.

Recruiter	International Gorilla Conservation Programme (IGCP)
Position	Call Center Credit Collections Officer
Location	Kampala, Uganda
Country	Uganda
Total Vacant Post	N/A
Qualification	University Degree
Experience Required	Minimum Two years
Application Deadline	April 23, 2024

IGCP Job Vacancy 2024

Key Responsibilities

Conduct outbound calls to customers with overdue payments, providing courteous and professional assistance to collect outstanding balances.
Negotiate payment arrangements with customers based on their financial situation, while adhering to company policies and procedures.
Educate customers on their account status, payment options, and consequences of non-payment, ensuring clear and accurate communication.
Update customer account information accurately and promptly in the system, documenting all collection activities and conversations.
Handle customer inquiries and complaints related to billing, payments, and account discrepancies, resolving issues in a timely and efficient manner.
Collaborate with other departments, such as credit analysis and customer service, to address root causes of delinquency and prevent future occurrences.
Adhere to regulatory requirements and compliance standards governing collections activities, ensuring confidentiality and data security.
Meet or exceed individual and team performance targets for collections effectiveness, call quality, and customer satisfaction.
Participate in training and development programs to enhance skills and knowledge related to collections techniques and best practices.

Position in Organization:

Level: Entry
Deadline: 2024-04-23 12:28:50
Posted: 1 day ago
Job Title: Call Center Credit Collections Officer
Location: Kampala

Qualification:

Bachelor’s degree in Business Administration, Finance, or related field preferred.
Minimum of 1-2 years of experience in collections, customer service, or call center roles.
Strong communication and negotiation skills, with the ability to handle difficult conversations and resolve conflicts.
Ability to work effectively in a fast-paced environment, multitasking and managing time efficiently.
Proficiency in MS Office suite and experience with call center software and customer relationship management (CRM) systems.
Knowledge of regulatory requirements governing collections activities in Uganda is a plus.
Fluency in English and proficiency in local languages (North, East and Central) preferred.