IGCP Credit Customer Support Officer Jobs 2024 – Uganda NGO Jobs

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IGCP Credit Customer Support Officer Jobs 2024 – Uganda NGO Jobs.

IGCP Uganda looking for “Credit Customer Support Officer”.

Applicants with a University Degree may apply on or before April 23, 2024.

IGCP was formed in 1991 to address the long-term conservation of the mountain gorilla (Gorilla beringei beringei) and its regional afromontane forest habitat in the Virunga Bwindi Landscape. Our aim has been to work together as a single gorilla conservation program in order to expand and consolidate the successes of the Mountain Gorilla Project and other initiatives at a regional level.

The IGCP has published a job vacancy announcement on April 10, 2024 for qualified Uganda’s to fill in the vacant post of Credit Customer Support Officer to be based in Kampala, Uganda.

IGCP Job Vacancy 2024

Key Responsibilities

Serve as the primary point of contact for customers regarding credit-related inquiries, including loan balances, payment schedules, and account status.
Provide accurate and timely information to customers regarding loan terms, conditions, and repayment options.
Process loan payments, including cash, check, and electronic transactions, ensuring accuracy and compliance with company policies and procedures.
Assist customers in understanding and completing loan applications, verifying documentation, and gathering additional information as needed.
Address customer complaints, disputes, and inquiries in a professional and courteous manner, resolving issues promptly and effectively.
Collaborate with other departments, such as credit analysis and collections, to ensure seamless customer service delivery and resolution of complex issues.
Maintain accurate and up-to-date records of customer interactions, transactions, and account activities.
Identify opportunities to improve the customer experience and recommend process enhancements or system improvements.
Stay updated on company products, services, and promotional offers to effectively assist customers and promote sales opportunities.

Position in Organization:

Level: Entry
Deadline: 2024-04-23 12:22:52
Posted: 1 day ago
Position: Credit Customer Support Officer (Call center based)

Qualification:

Bachelor’s degree in Business Administration, Finance, or related field.
Minimum of 1-2 years of experience in customer service or related roles, preferably in the financial services or renewable energy sector.
Strong communication and interpersonal skills, with the ability to interact effectively with customers and resolve issues in a professional manner.
Excellent organizational and time management skills, with the ability to multitask and prioritize tasks in a fast-paced environment.
Proficiency in MS Office suite and experience with customer relationship management (CRM) software is preferred
Knowledge of regulatory requirements governing lending activities in Uganda is a plus.
Profiency on local languages (North, East and Central) preferred.