IGCP Field Credit Collections Officer Jobs 2024 – Uganda NGO Jobs

3 weeks ago 3121

IGCP Field Credit Collections Officer Jobs 2024 – Uganda NGO Jobs.

IGCP Uganda looking for “Field Credit Collections Officer”.

Applicants with a University Degree may apply on or before April 23, 2024.

IGCP was formed in 1991 to address the long-term conservation of the mountain gorilla (Gorilla beringei beringei) and its regional afromontane forest habitat in the Virunga Bwindi Landscape. Our aim has been to work together as a single gorilla conservation program in order to expand and consolidate the successes of the Mountain Gorilla Project and other initiatives at a regional level.

The IGCP has published a job vacancy announcement on April 10, 2024 for qualified Uganda’s to fill in the vacant post of Field Credit Collections Officer to be based in Kampala, Uganda.

IGCP Job Vacancy 2024

Key Responsibilities

Conduct field visits to customers’ homes or businesses to collect outstanding payments, utilizing tact and professionalism to address customer concerns and negotiate payment arrangements.
Educate customers on their account status, payment options, and consequences of non-payment, ensuring clear and accurate communication.
Update customer account information accurately and promptly in the system, documenting all collection activities and interactions.
Identify and prioritize delinquent accounts, developing action plans to recover outstanding balances in a timely manner.
Collaborate with other departments, such as credit analysis and customer service, to address root causes of delinquency and prevent future occurrences.
Handle customer inquiries and complaints related to billing, payments, and account discrepancies, resolving issues promptly and efficiently.
Adhere to regulatory requirements and compliance standards governing collections activities, ensuring confidentiality and data security.
Meet or exceed individual and team performance targets for collections effectiveness, call quality, and customer satisfaction.
Participate in training and development programs to enhance skills and knowledge related to collections techniques and best practices.

Position in Organization:

Level: Entry
Deadline: 2024-04-23 12:54:52
Posted: 22 hours ago
Job Title: Field Credit Collections Officer

Qualification:

Bachelor’s degree in Business Administration, Finance, or related field preferred.
Minimum of 1-2 years of experience in collections, customer service, or field-based roles.
Strong communication and negotiation skills, with the ability to handle difficult conversations and resolve conflicts.
Ability to work independently and effectively manage time and resources in a field-based environment.
Proficiency in MS Office suite and experience with mobile data collection tools and customer relationship management (CRM) systems.
Knowledge of regulatory requirements governing collections activities in Uganda is a plus.
Valid driver’s license and access to a reliable vehicle preferred.