Mercy Corps CARM Assistant Jobs 2023 – Uganda NGO Jobs

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Mercy Corps CARM Assistant Jobs 2023 – Uganda NGO Jobs. Mercy Corps Uganda looking for “CARM Assistant“. Applicants with a degree in University Degree may apply on or before June 02, 2023.

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.

NGO Jobs in Uganda 2021 May/June

The Mercy Corps has published a job vacancy announcement on May 22, 2023 for qualified Uganda’s to fill in the vacant post of CARM Assistant to be based in Yumbe, Uganda.

Recruiter	Mercy Corps
Position	Community Accountability and Reporting Mechanisms (CARM) Assistant
Location	Yumbe, Uganda
Country	Uganda
Total Vacant Post	N/A
Qualification	University Degree
Experience Required	Minimum Two years
Application Deadline	June 02, 2023

Mercy Corps Job Vacancy 2023

Essential Job Responsibilities

Directly operate/manage the toll-free hotline (answer, log, respond to, escalate, and manage incoming calls), maintaining confidentiality at all times.

Analyze, grade, and consolidate information about feedback received and issues raised and share with the program team and CARM (Senior) Officer to follow up on complaints and any feedback as the need may be.
Contact complainants to close/resolve cases and update the tracker or database as required.
Maintain an effective record and filing system for all complaints solved and pending issues including correspondences and other related documents for quick and easy reference.
Ensure feedback loops are closed within the designated turn-around time.
Regularly take part in field visits with other key program team members to assess the progress of CARM at the community level.
Assist in the implementation of the consolidated CARM work plan, review achievements and constraints, and provide feedback accordingly.
Communicate and disseminate feedback/complaints handling procedures, policies, and tools as appropriate to community members, program staff, and other stakeholders.
Support in raising awareness of the CARM system and identifying the need for visibility materials, such as information, education, and communication (IEC) materials and suggestion/feedback boxes
Perform other related duties as required.

Position in Organization:

Location: Yumbe, Uganda
Position Status: Full-time
Team Member: New Position

Qualification:

Diploma/ bachelor’s degree or equivalent in a relevant field, such as social sciences, economics, research methods, etc.
At least 2 years of related work experience, preferably with an international or local Non- Governmental Organization (NGO)
Experience in (remote) data collection and data management preferred.
Good interpersonal skills with the ability to communicate and negotiate clearly and effectively at all levels, taking into account cultural and language difficulties. Tact and diplomacy are essential.
A multilingual applicant with experience in customer service or community engagements. Proficiency in at least 2 or more of these languages is a requirement: Bari, Juba Arabic, Lugbara, and English.