IGCP Customer Service Officer Jobs 2023 – Uganda NGO Jobs

2 weeks ago 337

IGCP Customer Service Officer Jobs 2023 – Uganda NGO Jobs. IGCP Uganda looking for “Customer Service Officer“. Applicants with a degree in University Degree may apply on or before June 17, 2023.

IGCP was formed in 1991 to address the long-term conservation of the mountain gorilla (Gorilla beringei beringei) and its regional afromontane forest habitat in the Virunga Bwindi Landscape. Our aim has been to work together as a single gorilla conservation program in order to expand and consolidate the successes of the Mountain Gorilla Project and other initiatives at a regional level.

NGO Jobs in Uganda 2021 May/June

The IGCP has published a job vacancy announcement on May 20, 2023 for qualified Uganda’s to fill in the vacant post of Customer Service Officer to be based in Kampala, Uganda.

IGCP Job Vacancy 2023

Specific Roles and Responsibilities

Receive all patients entering the hospital, determine the nature and purpose of their visit, and immediately attend to them.
Promote the hospital services to all clients that come to the hospital.
Receive clients both insurance and non-insured patients, and enter their bio-data details in the system.
Handling of insurance clients (verification of IDs, handling claims, ensuring timely submission, follow up on rejections and re-submissions)
Participate in the billing of clients by offering information to the cashier’s office.
Operate telephone console to answer, screen, and forward calls, provide information, take messages, and schedule appointments.
Make follow-up calls to clients serviced for feedback on the rate of satisfaction.
Hear, resolve, and/or forward complaints from clients and the public to the Business Development Manager.
File and maintain records.
Schedule consultant’s appointments and maintain updated appointment calendars.
Ensure the reception area is tidy and presentable will all the necessary stationary and materials.
Generate daily, weekly, and monthly reports on clientele received and credit sales made and submit them to the Business Development Manager.
Regularly check emails (every 5 minutes) and handle correspondences to clients
Safeguard patients’ privacy and confidentiality
Ensure the highest form of customer care (giving information on expected waiting time, giving adequate information on the expected flow or movement when in the hospital, handling any feedback from clients)
Participate in client surveys on a monthly basis and submit the reports to the responsible department.
Perform any other duties as may be directed by the line supervisor.

Position in Organization:

Level: Entry
Deadline: 2023-06-17 11:51:01
Posted: 2 days ago

Qualification:

Minimum of a Bachelor’s degree in Business Administration, Social Sciences and any related field
Minimum of three years’ experience in customer relations management
Willingness to work a flexible schedule and fill in when required
Excellent customer service skills
Excellent communication skills
Proficient computer skills
Meticulous attention to detail.

Key Performance Indicators

Cleanliness and tidiness of the front office area
Ensure a quick turnaround time for all clients handled.
Provide quality customer service at all times.
Maintain a warm and friendly front office environment.
Timely and accurate scheduling of client appointments.
Timely reporting and resolution of patient inquiries on the spot.
Demonstrate competency in all operational aspects of answering calls, distributing mail, and filing records.
Emails checked every after 5 minutes and have no un attended to email
Email response of 10 minutes duration
Ensure all claim forms are filled to completion by clients, doctors and fully billed