FHI 360 Client Experience Associate Jobs 2024 – Zambia NGO Jobs

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FHI 360 Client Experience Associate Jobs 2024 – Zambia NGO Jobs.

FHI 360 Zambia looking for “Client Experience Associate”.

Applicants with a Diploma Degree may apply on or before 10th April, 2024.

FHI 360 is a nonprofit human development organization based in North Carolina. FHI 360 serves more than 70 countries and all U.S. states and territories. Established in 1971, the organization has long managed in projects relating to family planning and reproductive health.

FHI 360 Client Experience Associate Jobs 2024

The FHI 360 has published a job vacancy announcement on 05th April, 2024 for qualified Zambians to fill in the vacant post of Client Experience Associate to be based in Petauke, Zambia.

FHI 360 Job Vacancy 2024

Duties and Responsibilities:

  • Support the building and maintenance of a database of all clients and promote facility-client contact through various communication channels, including but not limited to telephones, emails, social media platforms, etc.
  • Promote good healthcare worker attitude to improve healthcare worker-client relationship to reinforce clients’ trust and loyalty to the healthcare system.
  • Support the coordination of community activities to meet clients’ case management needs
  • Generate reports related to partner notification services/index testing services. client experience, client retention in care and viral suppression rates.
  • Mentor facility teams on coordinating referrals, client tracking, and any other services required to improve access to quality services, including maximum client experience required to retain clients in care.
  • Perform client verifications to help maintain updated client files/accounts for adherence to appointments: such as date of next laboratory test and nature of test, date of next drug pick-up at pharmacy, etc.
  • Support facilities to maintain a database of clients in cohort groups, based on common factors such as dates of enrolment, dates of appointment, etc; manage and maintain up to date reports on clients’ progress towards attaining medication adherence, treatment retention and viral suppression.
  • Record details of client inquiries, comments and complaints/complements, as well as appropriate actions taken; and record eventual feedback/satisfaction levels obtained.
  • Perform any other duties as may be assigned.

Position in Organization:

  • Position Title: Client Experience Associate
  • Requisition – 2024200506
  • Project: CDC/FHI 360 Technical Assistance (TA) Project
  • Location: Petauke, Eastern Province
  • Supervisor: Technical Advisor- Prevention, Care and Treatment
  • Duration: Short Term

Minimum Requirement:


  • Diploma in marketing, business, management or nursing administration or similar qualification. A university degree will be added advantage.


  • 3-5 years’ relevant experience
  • Certification as professional HIV counsellors, advantage
  • Experience in the field of sales, customer service or health sector.

How to Apply FHI 360 Client Experience Associate Jobs 2024

Note: Before you apply, please download (link is given below) the full advertisement and read it carefully.

Then to apply, go to https://fhi.wd1.myworkdayjobs.com/en-US/FHI_360_External_Career_Portal/job/Zambia-Any/Client-Experience-Associate_Requisition-2024200506

The Closing Date: 10th April, 2024.

Only shortlisted candidates will be contacted for interviews.

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