Trocaire Global IT Officer Jobs

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Trocaire Global IT Officer Jobs 2024 – Kenya NGO Jobs.

Trocaire Kenya looking for “Global IT Officer”.

Applicants with a ITIL V4 certification may apply on or before April 26, 2024.

Trócaire turns the compassion of the Irish people into life-changing support for some of the world’s poorest people. We work in partnership with communities in 16 countries to relieve poverty and tackle injustice. We do this thanks to the support of people all over Ireland, as well as with the help of our institutional partners.

The Trocaire has published a job vacancy announcement on April 15, 2024 for qualified Kenya’s to fill in the vacant post of Global IT Officer to be based in Nairobi, Kenya.

Recruiter Trocaire
Position Global IT Officer
Location Nairobi, Kenya
Country Kenya
Total Vacant Post N/A
Qualification ITIL V4 certification
Experience Required Minimum Three years
Application Deadline April 26, 2024

Trocaire Job Vacancy 2024

Key responsibilities

  • Monitor the ICT ServiceDesk and will respond to tickets within agreed SLA. They will identify the nature of incidents, requests, problems and determine appropriate action, priority and escalate if necessary.
  • Manage staff accounts in line with Trócaire starers/leavers/movers process
  • Set up new staff with appropriate client device i.e. laptop, tablet and rebuild client device if necessary.
  • Ensure that client devices adhere to Trócaire security policies by enabling encryption and ensuring appropriate updates, Anti-Virus and policies are applied on all devices.
  • Install, maintain, troubleshoot, and enhance software applications and hardware.
  • Carry out network checks and liaise with operations team to resolve network and connectivity issues.
  • Provide IT Infrastructure support for network systems and wireless technology.
  • IT planning, evaluation, and procurement of office IT needs and requirements.
  • Asset management duties to include, but not exclusive to, adhering to processes, document inventory reallocation, ensure accurate data entry of IT assets in the asset management system, and facilitate verification requests for audits.

Position in Organization:

  • Position: Global IT Officer
  • Location: Nairobi, Kenya


  • ITIL V4 certification (Desirable)


  • Minimum of 3 years’ experience in an IT Services, IT Support role
  • Experience in providing IT Service Delivery using the ITIL framework.
  • Experience with Microsoft Windows operating systems, Windows Active Directory Services, Azure AD, Microsoft Intune, Microsoft 365 Advanced Threat Protection.
  • Experience using Microsoft 365 Intune Admin Centre, Microsoft Defender, and Microsoft Exchange Centre


  • Strong knowledge of Office 365 environment.
  • Strong troubleshooting and problems solving skills in a Windows-based environment.
  • Strong knowledge of domain management and Active Directory services.
  • Strong knowledge of using and managing IT Service desk systems.
  • Strong working knowledge in networking (LAN, WLAN, and VPN), especially with Cisco-managed devices (Firewalls, Routers, and switches) – Switching and Routing.
  • Strong, up-to-date knowledge of systems security in a large network environment.
  • Strong working knowledge of ITIL framework and process including service catalogue management, service level management, incident management, request fulfilment, problem management and change management

How to Apply Trocaire Global IT Officer Jobs 2024

Note: Before you apply, please download (link is given below) the full advertisement and read it carefully.

Then to apply, go to

The Closing Date: April 26, 2024.

Only shortlisted candidates will be contacted for interviews.

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