IGCP After Sales Associate Jobs 2024 – Uganda NGO Jobs

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IGCP After Sales Associate Jobs 2024 – Uganda NGO Jobs.

IGCP Uganda looking for “After Sales Associate”.

Applicants with a University Degree may apply on or before March 18, 2024.

IGCP was formed in 1991 to address the long-term conservation of the mountain gorilla (Gorilla beringei beringei) and its regional afromontane forest habitat in the Virunga Bwindi Landscape. Our aim has been to work together as a single gorilla conservation program in order to expand and consolidate the successes of the Mountain Gorilla Project and other initiatives at a regional level.

The IGCP has published a job vacancy announcement on March 05, 2024 for qualified Uganda’s to fill in the vacant post of After Sales Associate to be based in Kampala, Uganda.

IGCP Job Vacancy 2024

Duties and Responsibilities

Maintaining a positive empathetic and professional attitude towards customers at all times
Ensure customer satisfaction through the provision of support to close service cases
Maintaining records of customer interactions, comments and complaints.
Providing feedback on the efficiency of customer service processes
Displaying product knowledge inside-out while addressing service cases
Communicating with customers through various channels, responding promptly and comprehensively to customer inquiries
Display flexibility in working hours
Train new members on SOPs as well as ways of working

Position in Organization:

Level: Entry
Deadline: 2024-03-18 14:36:40
Posted: 18 hours ago
Position: After Sales Associate
Reports to: After Sales Coordinator
Location: Kampala
Tenure: Full-Time

Qualification:

Minimum of 3 years experience in a Technical Customer Service role within a Call Center
Excellent communications skills (verbal & written).
Great customer service skills capable of resolving customer service issues in a timely and efficient manner.
Self-starter and resourceful professional with strong problem solving skills.
KPI driven Individual capable of meeting and exceeding personal and team targets.
Advanced computer knowledge & skills including Microsoft Office and proficiency in call center equipment/software programs.
Efficient typing and writing skills.
Strong organizational and analytical skills and with keen attention to detail.
Must be able to work flexible hours and days, including weekends.