UNON Senior Travel Assistant Jobs 2024 – Kenya NGO Jobs

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UNON Senior Travel Assistant Jobs 2024 – Kenya NGO Jobs.

UNON Kenya looking for “Senior Travel Assistant”.

Applicants with a High School Diploma may apply on or before 18th June, 2024.

The United Nations Office at Nairobi (UNON) is the leading global environmental authority that sets the global environmental agenda, promotes the coherent implementation of the environmental dimension of sustainable development within the United Nations system, and serves as an authoritative advocate for the global environment.

The UNON has published a job vacancy announcement on 20th May 2024 for qualified Kenya’s to fill in the vacant post of Senior Travel Assistant to be based in Nairobi, Kenya.

UNON Job Vacancy 2024

Responsibilities:

Leads development of the Customer Relationship Management (CRM) document repository. Ensures that individual client related information/documentation is always updated in the repository. Maintains mailing list for client agency focal points and ensures regular updates of client focal point information in CRM repository. Prepares periodic ageing reports for the Chief, TSVU, on applications processed.
Keeps track of complaints received and common queries and establishes a Frequently Asked Questions (FAQs) database.
Monitors onboarding of new clients in relation to “Common Back Office” (CBO).
Supports development and production of communication products/services, brochures, newsletters, and other materials and provides specialized assistance in the production and delivery of information communications products and services.
Publishes articles approved by the Unit Chief on UNON DAS SharePoint sites on a regular basis. Drafts broadcasts to clients to update them on current issues as required.
Prepares draft briefing notes, talking points and presentations for the Chief of Unit. Records and maintains meeting minutes and follows up on action points.
Supports continuous training and guidance in client orientation for staff members in the Unit as required. Provides induction orientation and briefing to new staff members and interns.
Leads annual services surveys, analysis of clients’ responses and supports related work plan development and feedback to clients.
Collects and analyses data to identify trends or patterns and provide insights through graphs, charts, tables and reports using data visualization methods to enable data driven planning and decision-making by the Unit Chief.
Compares and reconciles travel reports submitted by the Travel Agency with UNON data to ensure that the transaction fee and other expenditures are in accordance with the contract.
Requests airline reports on a monthly, weekly, ad hoc or on need basis.
Reviews existing database and makes recommendations for improvements. i.e., negotiating a standard format and implementing enhancements.
Acts as Focal Point for Travel airline discount negotiation and contract renewal.
Ensures that correct routing and fares are applied by the Travel Agency in accordance with the contract and incentives as negotiated.
Ensures that airlines discounts are deducted at source and before ticket issuance.
Drafts Airline contract comparison memo highlighting improvement/decline in the new contract as compared to previous contract to ensure the organization obtains a better deal.
Requests MICE/groups fares and Ad-hoc discount from airline and reviews benefit after application.
Analyses reports on the benefits of the airline and makes recommendation for improvement.
Performs other assignments as may be assigned by the Unit Chief, including but not limited to covering for the Unit supervisor during his/her absence.

Position in Organization:

Position Title: Senior Travel Assistant
Job Opening ID: 231857
Job Network: Management and Administration
Job Family: Administration
Category and Level: General Service and Related Categories, G-7
Duty Station: NAIROBI
Department/Office: United Nations Office at Nairobi
Date Posted: May 20, 2024
Deadline: Jun 18, 2024

Minimum Requirement:

Education:

Completion of a high school diploma or equivalent is required. Supplemental training in a field relevant to the post is desirable.

Work Experience

A minimum of ten (10) years of progressively responsible experience in travel administration, travel rate construction, routing, and travel reimbursement, or related area is required.
The minimum years of relevant experience is reduced to eight (8) years for candidates who possess a first-level university degree or higher.
Working experience in Enterprise Resource Planning (ERP) systems is required.
Three (3) years of working experience in the UN system or similar international organization is desirable. Experience arranging travel for large group of meeting participants is desirable.
One (1) year or more of experience in data analytics or related area is desirable.

Languages:

English and French are the working languages of the United Nations Secretariat. For this position, fluency in English is required. Knowledge of another official United Nations language is desirable. NOTE: “Fluency equals a rating of “fluent” in all four areas (read, write, speak, understand) and ” Knowledge of” equals a rating of ” confident” in two of the four areas.